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Customer Service

Constantly delve into the research and development of the optical fiber communication industry, introduce equipment, and take a certain technological content as the forerunner!

Customer Service

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Customer Service

Since its establishment, we have been making unremitting efforts. With superior product quality and performance, a good brand reputation and highly competitive price advantages, we have established a stable and extensive customer base. We take customer satisfaction as our mission, timely response to customer needs as our key point, and providing high-value services to customers as our goal. With customized customer support service solutions, we have won the respect of the market and customers.

Superior product quality and performance

Take a certain technological content as the lead. Create a new situation and move towards a higher level.

A good brand reputation

We have always adhered to the corporate spirit of "honesty, innovation and service", providing customers with high-quality products and the best service.

Leading technical capabilities

With a professional R&D and production team, we actively develop and produce high-tech products, staying at the forefront of the communication industry.

Service Support

We have established a complete service support system, and through our sales staff and technical support team spread all over the world, we properly respond to customer requests and efficiently handle customer problems. Our service team promises to respond within 24 hours, resolve customer service requests within 48 hours, and provide a 7× 24-hour service hotline to respond to customer needs at any time.

24-hour response

We promise to respond clearly to your needs or questions within 24 hours, ensuring that your issues are followed up immediately, avoiding long waiting times and enhancing communication efficiency.

Resolved within 48 hours

Upon receiving the problem feedback, we will provide a solution or handling result within 48 hours to efficiently solve the problem, reduce your worries and ensure the service experience.

All-weather service

Our service team is available 24 hours a day, day or night, on weekdays or holidays, always ready to support you and ensure that your issues are responded to at any time.

The company is spread all over China.

We have branches in many cities across the country, and our service network covers all parts of China. We can respond quickly to the demands of different regions and provide you with localized and efficient services.